Privacy Policy
Effective Date: November 1, 2025
At Docelligent, we value your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
By accessing or using our platform, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect the following categories of information:
- Personal Information: Name, email address, organization, and contact details (when you register, request a demo, or subscribe to updates).
- Usage Data: IP address, browser type, operating system, pages visited, time spent on pages, and access timestamps.
- Service Data: Files, documents, or sample content uploaded for testing, validation, or conversion (e.g., healthcare data in Hgear or shared documents processed via Docelligent).
⚠️ Important:
Users are solely responsible for ensuring that uploaded data does not contain Protected Health Information (PHI) or other sensitive personal information, unless explicitly authorized under a signed agreement or Business Associate Agreement (BAA).
How We Use Your Information
We use collected data to:
- Provide, operate, and improve our services and user experience.
- Respond to your inquiries, requests, or demo submissions.
- Communicate product updates, newsletters, and promotional information (only with your consent).
- Maintain platform security and monitor for misuse or unauthorized access.
- Analyze platform usage trends to enhance functionality and performance.
Cookies & Tracking
We use cookies and analytics tools (such as Google Analytics and Tag Manager) to monitor site performance, track engagement, and improve user experience.
You can adjust your browser settings to refuse or disable cookies; however, certain features of the site may not function properly as a result.
Data Security
We employ industry-standard security measures including:
- Encrypted data transmission (HTTPS)
- Access controls and user authentication
- Regular system and vulnerability checks
Uploaded data is processed temporarily for service delivery and deleted automatically after completion, unless otherwise stated or authorized.
Data Sharing & Disclosure
- We do not sell, rent, or trade user data.
- We may share limited data with trusted third-party providers (such as hosting, analytics, or customer support services) who are bound by strict confidentiality and data protection agreements.
- We may disclose data when required by law, regulation, or valid legal process.
Your Rights
Depending on your jurisdiction, you may have the right to:
- Access and review your personal data.
- Request correction or deletion of your data.
- Withdraw consent to receive marketing communications.
To exercise these rights, contact us at contactus@docelligent.com.
Data Retention
We retain user data only as long as necessary to fulfill operational, legal, or contractual obligations.
Trial and temporary uploads (e.g., file conversions or test data) are deleted automatically after processing is complete.
International Data Transfers
Your data may be processed or stored on servers located outside your home country, including where our cloud or technology partners operate.
In such cases, we ensure that appropriate data protection safeguards (aligned with GDPR or equivalent frameworks) are in place.
Updates to This Policy
We may revise this Privacy Policy periodically to reflect changes in our practices or applicable regulations. The “Effective Date” at the top of this page indicates the latest revision date.
Your continued use of our services after updates constitutes acceptance of the revised policy.
Contact Information
If you have any questions, concerns, or requests related to this Privacy Policy or our data-handling practices, please contact:
contactus@docelligent.com
www.docelligent.com